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FAQs

ABOUT OUR JEWELRY

Aythr Jewelry is made in the USA using the finest materials, including genuine .925 sterling silver, 18k gold plated bronze, and a variety of quality gemstones. We back our products with a Lifetime Guarantee against any defects in materials or craftsmanship. Every piece of jewelry we produce is hand-finished by a skilled jeweler, which means that there are slight variations in the finish from one piece to another; no two Aythr pieces are exactly alike. The Aythr item you receive is truly a unique work of art—one-of-a-kind, and not identical to any other.

ORDER PROCESSING AND PRODUCTION TIMES

Order processing time is based on if an item is in stock or if it needs to be produced; many of our pieces are made-to-order and shipping time depends upon your chosen product.  Payment is due at the time the order is placed.  In-stock orders are shipped within 2 to 3 business days, while processing time on items that need to be produced can vary between 2 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.

 

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by email at support@Aythr.com.  We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.

 

SHIPPING POLICY

We offer complimentary domestic ground shipping (continental US only) on orders over $100.

 

Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient.  Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost.  Please contact your customs office for more information.

 

EXCHANGE / RETURN POLICY

Each jewelry piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship. Exchanges or returns of a new, unworn Aythr piece will be accepted within 30 days of original purchase date. Returns must include all original packaging. We will accept any new, unworn Aythr piece for exchange; you pay only the price difference, if applicable, and shipping charges.

Customized jewelry item sales are final and are not eligible for exchange or return. 

The exchange/return value is determined by the purchase price of the item.  If you need to exchange or return an item, please contact us by email at support@Aythr.com.

Exchanges or returns must be shipped directly to Aythr.  Please print and fill out the Exchange/Return Form, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.

Once your package has been received, the item will be inspected and its condition evaluated. We will contact you to verify whether or not your item is eligible for refund/exchange, and if so, it will be processed within 2-3 business days.  If there is a refund due, a credit will be issued in the original form of payment.  Please note that if we refund your credit/debit card, your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

  

JEWELRY CARE

To keep your Aythr jewelry looking its best for years to come, please follow these guidelines:

DO: Remove jewelry when applying lotion or washing hands. Be sure hands are completely clean and dry before handling jewelry.

DO: Remove jewelry when working out, tanning, or any other activity that may cause sweating.

DO: Clean jewelry by using provided jewelry care cloth only. We also offer complimentary cleanings; you pay only the shipping cost. See our Cleaning Policy in the following section for more info.

DO: Take good care of your jewelry. Although it is durable, silver is a softer metal which can nick, ding, and deform with rough use.

 

DO NOT: Submerge jewelry in liquid or wear in a hot tub, pool, or other body of water, i.e., lake, ocean, etc. The jewelry is likely to discolor and require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.

DO NOT: Clean jewelry with silver polish, ultrasonic, toothbrush, or any other self-cleaning method. Please use only the provided jewelry care cloth to clean your jewelry.

DO NOT: Take jewelry to another jeweler to be cleaned; the jewelry will turn white. This will require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee. 

When in doubt, we’re happy to advise you. Just contact us by email at support@aythr.com

  

AUTHENTICITY

Counterfeit reproductions of Aythr products have been seen in the wild. To be sure that you’re buying a genuine Aythr product, we suggest you shop on our website, at an official Aythr retail store, or from one of our authorized retailers. Visit the Locations page to find a store near you.

 

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